Welcome to Festbay!
We’re here to help you with any questions, support requests, or feedback about our educational courses.
1. Contact Information
Website:www.festbay.com
Company Name: NexGen
Owner: Ratan Singh
Contact Number: +91-852797184
Support Email:nexgenservices8@gmail.com
Official Address: Siddharth Vihar, Ghaziabad, U.P, India – 201009
For all queries including refunds, cancellations, or technical support, please contact us via the above email.
2. How to Reach Us
- Email: nexgenservices8@gmail.com
- For general support, course access issues, or account help
- For refund or cancellation requests
- Website Contact Form:
- Fill in your name, email, and message, and we will respond within 24–48 hours.
3. Response Time
- Our team typically responds within 1–2 business days.
- Refund or cancellation requests may take up to 7–10 business days to process.
4. Other Information
- Make sure to include your registered email and course details when requesting refunds or support.
- We may require additional information to verify your request before providing assistance.
5. Why Use a Single Email
To ensure fast and consistent support, we use nexgenservices8@gmail.com for all types of queries, including:
- General support
- Refunds & cancellations
- Technical issues
- Feedback
This also ensures compliance with Razorpay review requirements, so there is no conflicting contact information across our policies.