Terms & Conditions
Last Updated: 28.11.2025
Welcome to FestBay, operated by NexGen. By accessing or using our website, you agree to follow the Terms & Conditions listed below. Please read them carefully before making a purchase.
1. Acceptance of Terms
By visiting our website, placing an order, or using any services on FestBay, you accept and agree to these Terms & Conditions.
If you do not agree, please refrain from using our website.
2. Use of Website
You agree to use FestBay only for lawful purposes. You may not:
Misuse the website or attempt to hack, disrupt, or damage it
Use false information when creating an account or placing an order
Copy, reproduce, or resell any content or products without permission
We reserve the right to block access to anyone who violates these conditions.
3. Products & Descriptions
We make every effort to display accurate product descriptions, images, and details.
However:
Colors may vary slightly due to screen settings
Supplier updates may cause minor variations in product design
Stock availability may change at any time
FestBay reserves the right to modify or discontinue products without notice.
4. Pricing & Payments
All prices listed on FestBay are in USD.
We aim to keep our prices affordable and accurate, but errors may occur.
If a pricing mistake is found:
We may cancel or adjust the order
You will be notified before any changes
Any incorrect charges will be refunded
Payments are processed securely through verified third-party payment providers.
5. Order Processing & Shipping
By placing an order, you agree to provide accurate shipping information.
Shipping Terms
We ship across the USA only
Products are sourced from countries such as India and China
Standard delivery: 7–15 business days
Delays may occur due to customs, logistics, or high demand
Once an order is shipped, FestBay is not responsible for delays beyond our control.
6. Returns & Refunds
Our Return & Refund Policy applies to all purchases.
By placing an order, you agree to the following conditions:
Returns must be requested within 7 days of delivery
Items must be unused, tagged, and undamaged
Untagged or customer-damaged items cannot be refunded
Unauthorized returns are not accepted
Please review our full Return & Refund Policy for complete details.
7. Cancellations
Orders may be canceled within 12 hours of purchase.
After this period, the order may already be processed or shipped and cannot be canceled.
8. Intellectual Property
All website content — including images, text, logos, graphics, and product descriptions — is the property of FestBay / NexGen or its content suppliers.
You may not copy, modify, distribute, or use any content without prior written permission.
9. Limitation of Liability
FestBay is not responsible for:
Losses caused by delays, shipping issues, or third-party services
Misuse of purchased products
Technical issues such as website downtime
Errors in product listings or availability
To the maximum extent allowed by law, FestBay’s liability is limited to the amount paid for your purchase.
10. Privacy & Data Protection
Your use of the website is also governed by our Privacy Policy, which explains how we collect and handle your information.
By using FestBay, you consent to the practices outlined in our Privacy Policy.
11. Changes to Terms
FestBay may update these Terms & Conditions at any time.
Changes will be posted here with a revised date. By continuing to use the website, you accept the updated terms.
12. Contact Us
For any questions regarding these Terms & Conditions:
Email: support@festbay.com
Response Time: 24–48 hours