At Festbay, a brand by Nexgen, we provide a secure and seamless online payment experience. Please read our payment policy carefully before placing your order.

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💳 Accepted Payment Methods

We only accept online payments.
The following payment methods are supported:

• Credit Cards (Visa, MasterCard, American Express, Discover)

• Debit Cards

• PayPal

• Secure Online Wallets (if enabled on your website)

❌ Cash on Delivery (COD) is NOT available.
All orders must be prepaid.

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🔒 Payment Security

Your payment details are encrypted and processed through trusted, secure payment gateways.
Festbay does not store or access your complete payment information.

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💰 Pricing & Charges

• All prices are displayed in USD ($).

• Any applicable taxes or charges will be shown at checkout before payment.

• Prices may change from time to time, but confirmed orders will not be affected.

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🧾 Order Confirmation

Once payment is completed:

• You will receive an email confirmation with your order details.
  If you don’t receive it, please check your spam folder or contact us.

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❗ Payment Failures

Your transaction may fail due to:

• Incorrect card details

• Insufficient balance

• Bank restrictions

• Internet issues

If payment doesn’t go through, please try again or contact your bank.

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💳 Duplicate or Wrong Charges

If you believe you were charged incorrectly or more than once:

• Contact us at support@festbay.com

• Refunds for extra or mistaken charges will be processed within 7–15 business days

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📩 Need Help?

For any payment-related support, reach out anytime at:
support@festbay.com