Privacy Policy

Last Updated: [Insert Date]

Welcome to FestBay, a brand operated by NexGen. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.

 

1. Information We Collect

1.1 Personal Information

We collect personal details you provide during registration, checkout, or communication, including:

• Name
• Email address
• Phone number
• Billing & shipping address
• Payment information (processed securely by third-party payment providers)

1.2 Automatically Collected Information

When you visit FestBay, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages viewed
• Website usage statistics

This helps us improve website performance and user experience.

1.3 Cookies and Tracking Technologies

We use cookies to:

• Remember your preferences
• Improve website functionality
• Analyze traffic and performance
• Support personalized shopping experiences

You may disable cookies in your browser settings, though some site features may not function properly.

 

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Provide customer support
• Improve website performance and product offerings
• Send order updates and promotional emails (optional)
• Prevent fraud and maintain security

We do not sell or rent your information to any third parties.

 

3. Sharing Your Information

We may share data with trusted service providers strictly for business operations, including:

• Payment processors
• Shipping and logistics partners
• Customer service tools
• Website hosting and analytics providers

These partners only receive information necessary to perform their services and are required to protect your data.

 

4. International Shipping

FestBay ships orders across the USA with products sourced from countries such as India and China. Some of your information may be shared with international suppliers solely for order fulfillment purposes.

 

5. Data Security

We use industry-standard security measures to protect your personal information.
However, no online system is 100% secure. By using our website, you acknowledge this risk and agree to use FestBay at your own discretion.

 

6. Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Update or correct your information
• Request deletion of your data
• Opt out of marketing communications
• Disable cookies and tracking

To exercise any rights, contact us at support@festbay.com

 

7. Third-Party Links

Our website may include links to third-party sites. We are not responsible for their privacy practices or content. Please review their policies before sharing any personal information.

 

8. Children’s Privacy

FestBay does not knowingly collect information from children under the age of 13. If such data is discovered, we will delete it promptly.

 

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices. Any updates will be posted on this page with a revised date.

 

10. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us:

Email: support@festbay.com
Response Time: 24–48 hours