Last Updated: 22 Jan 2026
Welcome to Festbay (accessible at www.festbay.com), an educational platform owned and operated by NexGen, founded by Ratan Singh.
Your privacy is important to us, and this Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.
By accessing or using Festbay, you agree to this Privacy Policy.
1. Information We Collect
a. Personal Information
We may collect personal information when you:
- Register an account
- Enroll in courses or services
- Make a payment
- Contact us
This may include:
- Name
- Email address
- Phone number
- Billing details (processed securely via Razorpay)
Note: We do not store your card, UPI, or banking details on our servers.
b. Automatically Collected Information
When you use our website, we may collect:
- IP address
- Browser and device information
- Pages visited and usage data
- Date and time of access
This data is used for analytics, security, and improving user experience.
2. Payments and Transaction Security
Festbay uses Razorpay, a third-party payment gateway, to process all payments securely.
- Payment information is encrypted and handled directly by Razorpay.
- Festbay does not have access to or store sensitive payment data such as card numbers, CVV, or UPI PINs.
- Razorpay’s privacy policy applies to all payment transactions.
👉 You can review Razorpay’s Privacy Policy on their official website.
3. How We Use Your Information
We use collected information to:
- Provide and manage educational services
- Process payments and enrollments
- Communicate important updates and support messages
- Improve website functionality and learning experience
- Ensure security and prevent fraud
We do not sell or rent your personal data to third parties.
4. Cookies Policy
Festbay uses cookies and similar technologies to:
- Maintain user sessions
- Analyze website traffic
- Improve performance and user experience
You may disable cookies through your browser settings, but some features may not function correctly.
5. Data Sharing and Disclosure
We may share limited information only:
- With service providers (such as Razorpay) for operational purposes
- To comply with legal requirements
- To protect the rights, safety, or property of Festbay, NexGen, or users
All third parties are required to keep your data confidential.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information.
However, no online system is completely secure, and we cannot guarantee absolute security.
7. Children’s Privacy
Festbay is an educational platform.
Users under the age of 13 should use the website only with parental or guardian consent.
We do not knowingly collect personal information from children without proper consent.
8. Your Rights
You may have the right to:
- Access your personal data
- Request corrections or deletion
- Withdraw consent
To exercise these rights, please contact us using the details below.
9. Third-Party Links
Our website may contain links to third-party educational or service websites.
We are not responsible for their privacy practices or content.
10. Changes to This Policy
We reserve the right to update this Privacy Policy at any time.
Changes will be posted on this page with an updated revision date.
11. Contact Information
If you have any questions or concerns about this Privacy Policy, please contact us:
Website Name: Festbay
Company Name: NexGen
Owner: Ratan Singh
Website: https://www.festbay.com
Email: nexgenservices8gmail.com