Return & Refund Policy

Last Updated: 29.11.2025

At FestBay, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we offer a simple and transparent return and refund process.

1. Eligibility for Returns

You may request a return or replacement if:

The item arrived damaged, defective, or incorrect
You received a product different from what you ordered
The product is significantly different from its description

To be eligible:

Requests must be made within 7 days of delivery
Items must be unused, undamaged, tagged, and in original packaging
Proof of purchase (order ID) is required

Important:
❌ Products that are untagged, used, or damaged by the customer cannot be returned or refunded.

We currently do not accept returns for “change of mind” or incorrect selections made by the customer.

2. Non-Returnable Items

The following items cannot be returned or refunded:

Items without original tags
Items damaged or altered by the customer
Used or worn items
Artificial jewelry worn after delivery
Clearance or final-sale products
Hygienic or perishable items (if applicable)

3. Return Process

Contact Us at support@festbay.com with:
- Order number
- Clear photos/videos of the issue
- A brief description of the problem
Our team will review your request within 24–48 hours.
If approved, we will provide return instructions or offer a replacement/refund depending on the situation.

Do not send items back without approval — unauthorized returns cannot be processed.

4. Refund Options

If your return is approved, you may receive:

Full refund to your original payment method
Store credit
Replacement item (if available)

Refunds typically take 5–7 business days after processing.

5. Shipping Costs

If the issue is due to a damaged, defective, or incorrect product, FestBay covers the return shipping cost.
In all other approved cases, the customer may be responsible for return shipping.

6. Cancellations

Orders can be canceled within 12 hours of purchase.
After shipping, cancellations are not possible — however, eligible returns may still be requested after delivery.

7. Exchange Policy

If you receive a defective or incorrect item, we will process an exchange at no extra cost.
Exchanges for other reasons depend on availability and approval.

8. Contact Us

For all return or refund inquiries:

Email: support@festbay.com
Response Time: 24–48 hours

We appreciate your trust in FestBay and are committed to providing a professional and reliable shopping experience.