At Festbay, a brand by Nexgen, we aim to deliver your products safely and on time. Please read our shipping policy to understand how we process and deliver your orders.

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🌎 Shipping Locations

We currently ship only within the United States (USA).
Orders placed from outside the U.S. will not be processed.

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⏳ Shipping Time

Our standard delivery time is:

➡️ 7 – 15 business days

This includes order processing and transit time.

Business days do not include weekends or public holidays.

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📦 Order Processing

• Orders are processed within 1–3 business days.

• Once your order ships, you will receive a tracking number via email.

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🚚 Shipping Method

We use trusted courier partners within the USA to ensure safe and reliable delivery.

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💲 Shipping Charges

Shipping fees (if any) will be displayed at checkout before you confirm your order.

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📫 Delivery Issues

If your order is delayed or tracking is not updating, you may contact us at:
support@festbay.com

We’re always happy to help.